Head of Operations for an Innovative Healthcare Technology Company

Area : California (Bay Area preferred or short flight)

Description :

Our client is a fast-growing healthcare technology company using a voice recognition platform to detect depression and anxiety in free-form speech patterns. They are seeking a Head of Operations to help build a high-performance Operations team as they roll out their product to large health insurers, medical groups, and other partners. The Head of Operations will be charged with building out and overseeing operations functions, running day-to-day projects, and supporting go-to-market motions. The ideal candidate for this role will be a strategic thinker, proven and empathic people leader, and an energetic "do-er" with a strong bias for action.

This candidate will preferably be located in the Bay Area, but the client is open to candidates anywhere in California or a short flight to the Bay Area.


- Act as a partner on the leadership team, refining and executing against the company's vision and strategy

- Define, execute, and own the company’s operations strategy, developing a repeatable playbook for growing new business

- Oversee day-to-day operations (internal and with clients) and implement projects with new and existing customers

- Support ad-hoc projects (e.g., fundraising, FDA submissions) as needed

- Establish checks and processes to ensure a consistently strong customer experience

- Partner with cross-functional teams to concept, test, and scale new means for delivering product offering to clients

- Help recruit top Operations and Sales & Marketing talent and coach/manage their careers

- Define metrics to measure, compare, and evaluate functional teams’ performance

- Continuously improve existing structures and coordination across the company

- Work with Engineering and Sales teams to meet and exceed customer needs


- MBA, MBA/MPH, MBA/MD, PhD or equivalent experience

- 7-12 years of experience in management consulting or investment banking

- Healthcare industry experience a strong plus

- Cross-collaboration leadership experience across technical/non-technical teams

- Strong technical, analytical, problem-solving, and interpersonal skills

- Exceptional communication skills (written and verbal)

- Technological savviness to aid in building scalable processes

- Creative, deeply curious, organized, and self-starter

- Mission-driven and excited to work with a team that is improving the world


Published : Aug 30, 2021

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