Member Experience Officer for an Agricultural Healthcare Provider

Area : Orange County, CA

Description :

Our client is an innovative healthcare solutions provider dedicated to serving the agricultural community. They are seeking a Member Experience Officer who will work closely with new and existing members to ensure an exceptional experience. They will be responsible for driving the satisfaction, experience, and growth of new and existing members

Responsibilities:

- Direct and lead member services team, setting and implementing comprehensive strategy that leads to continued and expanded positive member relationships

- Develop a deep understanding of who the company is and who their members are; and develop future relationships and connections that are all in alignment

-  Build trust and long-term relationships with members via calling, client office visits/ meetings, attending events and representing the association (some of which are held on nights and weekends)

- Manage client accounts and attend networking events to develop referrals and contacts

- Develop, implement and manage a broad range of communication and engagement efforts for web, mobile, email, social, video and in person events. Research, write, and edit communications including newsletters and printed collateral

- Develop procedures and a workflow for the successful on-boarding of new members

- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services

- Execute regular touchpoints with the members aimed at planning and monitoring value-add activities

Qualifications:

- Bachelor’s degree or equivalent experience in business development, sponsorship, sales and account management

- Team player attitude with a strong interest in helping others succeed and natural leadership skill

- Exceptional attention to detail

- Independent starter with a strong work ethic

- Strong relationship builder with high degree of integrity, responsiveness, and reliability

- Proactive mentality to reach and exceed membership goals

- Experience with presenting information to executive level groups

- Exceptional verbal and written communication skills coupled with outstanding listening skills

- Technical proficiency and expertise in using a wide range of communications applications, including Microsoft Office Products, such as Word and Excel and willingness to learn and master Aptify and Smartsheet technology

Published : Jul 16, 2020

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